Two weeks ago, my dh bought a gas-powered weed cutter from Tool Crib in Duluth, MN, Stihl brand. Last weekend as he was cutting weeds, nothing out of the ordinary, the shaft broke. So he talked to the guys at Tool Crib, and they said they would talk to Stihl and get back to him. Well, they called back and said they were shipping a new weed cutter! It arrived yesterday, and Dh says it's actually one step up from what he bought. Good customer service is a rarity these days, so I believe both Tool Crib and Stihl ought to be commended on their fine example. Dh told them he was considering buying a new chain saw, and if he did it would be a Stihl. Nothing against Jonsered or Husqvarna. I'm half Swedish myself.