No. They’ve set it up so that the only way you can contact them is via a support ticket, and that only shows up in the app after your account has paid the complete fee for a dish. The consensus is that they did that to avoid being deluged with questions during the beta test, and that they’ll have to put up normal Customer Service comm channels once they go live.A couple people in my area have received theirs, so I hope that means I will soon. There doesn't seem to be any way to find out where you are on the list or how it is determined when you get your equipment.
The folks with it in your area were selected for the beta test for whatever reason. The “mid to late 2021” that most of us saw when we preordered is when they expect to have the service live. All the recent launches have been going off without a hitch, and there aren’t more than a handful of failed satellites in the fleet, so the general feeling is that they’ll likely be able to start rolling out nearer to the “mid” than “late” 2021.
The launch last week put up the final satellites to complete the first shell. It takes something like 90 days for them to reach operational altitude and position themselves in the shell. That would imply that the system is ready for prime time sometime in August- assuming no major setbacks.