We bought a Kenmore frontloader just over two years ago (barely!) and have absolutely loved it, until now. The spin began to be off-balance and makes horrible noises during the final spin. It no longer spins to the speed it should, which leaves the clothes almost sopping wet. Sears repair came out and w/out looking at the machine explained that it was a broken screw that caused the problem and that they don't sell the screw. We would need a whole new outer shell ($224) and most likely a new drum/basket ($289) and then there's labor on top of that. All in all it would cost more to repair than we paid for the washer itself. Because of the cost the repair guy said, since it cost so much to repair they would "provide" us w/ a coupon for $65 off of a new machine. Outragious! This obviously isn't the first time they've done this. Has anyone else had any problems or does anyone have any suggestions? We are completely frustrated about the cost and do not want to have to go out and purchase a new washer when we only purchase this one 2 years ago!!