I clicked on forgot my password then followed instructions. kept on that screen went to mail on my yahoo bar went to the message they sent me clicked on forgot password in my message followed instructions, stayed on that screen and just went up and clicked mail again on yahoo bar opened the message they sent me wrote down the password. went to change password put in assigned password and typed in my password that I use. I don't like remembering a bunch of numbers. I know that's sounds like a pain. and I don't think it always works I've tried and tried. I don't know if it will lock me out again. All I know to do is apply for a new password each time and go all the way through until completely finished. One thing I did try to do is use the password they assigned without resetting to my password and could have been part of the problem.