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Had the phone lineman out yesterday, system here has been acting up, fixed now. I ask him a question about my puter, he answered the problem, then we discussed the phone bill. He ask to see mine so he got to look at it.

He pointed out that I was being charged for DSL and Internet Access, both; I ask what does this mean? He stated I was being charged for their Earth link email. But, I have never had an Earth link account - please dispatch adequate security and emergency personal to the Embarq office located at The Villages Mall (Belleview, Fl.) on SR 441 at 9:00 am tomorrow.

Check your own bill, your own corporate thieves may doing the same also.
 

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I work for The Phone Company but not Embarq (most things work about the same and I have had Embarq service before.) This was not an intentional overbilling - that is not how it works. There are many reasons why this could be on your bill but the reason doesn't matter. What matters is that you have been paying for a service you didn't want.

You should explain you have been billed for a service you never requested and never used and of course that you want it removed. Request a credit for the entire amount back to when it was added to your bill. That is what you should ask for but that doesn't mean that is what you will get.

In some states the company is only required to give back x number of days/months. This is because you do receive a bill every month and you pay it. It is assumed that you reviewed that bill and found it correct. Kinda like your bank accounts - most give you 60 days to dispute a charge. I know that the bills are hard to read sometimes but if you don't understand you can call for help to decipher it. In Virginia (with the company I work for) it used to be that you only received a breakdown of the individual charges every 6 months or if you made changes to your service. So you would be credited back to the date of the last breakdown. That has changed and it is on every bill every month but I believe that they would still give a credit for a few months.

Don't blow up at the rep you talk to - she probably had nothing to do with the error. If she says she can't give you a credit and/or as much credit as you requested she is probably just going by the rules the company makes her work under (and could be fired for breaking them.) Ask for her manager.

Hope this helps, AngelaW

ETA: There is probably an 800# on your bill that you can call for customer service to resolve this. Then you won't have to waste gas on a trip for something that can be solved over the phone.
 

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Another Floridian Who Thinks It Stinks!

Not Only That, Across From Our Property Is A Embarq Phone Man, One Of The Lowest Pieces Of Humanity In Our Community. Glad He Doesnt Service Our Community.

I've Had My Computer Since Nov. 2000. It Is Window's 98, Has Done Very Well. If It Were Large Enough, I Would Get A Sateillite Isp. But It Isnt. The Day I Can Afford A New Computer, Then Out Goes Embarq
Telephone And Its Flaky Billing And Service For Land Line. They Dont Have Dls Out Here Either.
 

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I have had a squabble with Embarq since November. I moved from one little town to another and just switched numbers. They keep billing me wrong. When I left Spring Lake, I had unlimited long distance within the US for $80 a month. I wanted to keep that plan. Well I kept calling them every month about this because they kept over-billing me. It is suppose to be fixed this month but if it is not I will probably go with Vonage. Has anyone ever used Vonage and can they tell me their experience with this service?
 
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