Joined
·
40,275 Posts
I bought a Dewalt battery grease gun. I used one cartridge and was putting in the next one. I could not get the spent cartridge out. The instruction booklet was no help. I called Dewalt customer support. The call was answered by a person. That was good. I could not understand his English very well. That was bad. He sent me an e-mail to fill out my info, and said someone would call me. I filled out the e-mail. No one ever called. This was about three weeks ago.
I found a YouTube on the gun. It gave me a clue. I replaced the cartridge.
Today I get an e-mail with a return authorization for the gun. What a waste of money on Dewalt's part. Anyway, I love this gun.
I bet on Dewalt. All my battery stuff is Dewalt. I have a drill, a circular saw, a hedge trimmer, hand sander, vacuum cleaner, saws all, and grass trimmer. They all use the same battery.
I found a YouTube on the gun. It gave me a clue. I replaced the cartridge.
Today I get an e-mail with a return authorization for the gun. What a waste of money on Dewalt's part. Anyway, I love this gun.
I bet on Dewalt. All my battery stuff is Dewalt. I have a drill, a circular saw, a hedge trimmer, hand sander, vacuum cleaner, saws all, and grass trimmer. They all use the same battery.