If you had a choice of patronizing one of 2 similar businesses, but one referred to you as their "customer" and the other served "consumers", would it make a difference to you? If a business has a sign that says, "no public restrooms", dol you still give them your business? (A local "eatery" would not let me use the restroom to wash my hands before I ate there. They had the big sign as stated above, and the door to their very empty restroom was open so it was perfectly visible that they had one, and chose not to share. I see a big difference between "public" and "customer". I already paid for my food, but it was the last time I went there. Another thread referred to folks as "consumers" and it just made me wonder if that's why "customer service" died out -because there aren't "customers" anymore?