Hi Sis,Sorry, my original post did not post??? Seems to happen quite a bit lately. Anywho, I am one who is considering a purchase with Harvest Right and I have been quite disturbed by your post. You seem to be knowledgeable (more so than I am) about the process and the problems you are having and I appreciate your hones opinion. Certainly your episode has given me pause. I would think that any company worth its salt would go where ever needed to make the customer experience a good one even when the product is faulty. Apparently this company is not aware of how fast bad news can travel! Thanks again....I shall be following your journey for customer service. Sis
When the Harvest Right freeze dryer actually worked, we were thrilled with the ability to preserve our food. There are some other technical issues that they need to work out. It could be a great product if real customer support was there to take care of you. I'm still investigating and looking for others that have been burned by Harvest Right.
I've decided to put up a website, www.harvestrightsucks.com, in order to have a central place to post my and others trouble with them. I really hate that it came to this, I'm not a mean or vindictive man. But justice is important to me and since it has been 7 months of hassel, I think it is now appropriate so other people don't get ripped off.
Blessings to you Sisterpine,