[tamatik]

in dec 06 I asked the bank if I could access my LIRA(401k)locked in pension $$..jumped thru all the hoops and was finally told"yes come down and get it".When I got there the mgr said theres been a mistake..this $$ was made in Manitoba and u cant access it.each prov has their won rules.I asked how his finance person could tell me one thing and then he tell me another..He just said it was a mistake.
In june I started checking into it again..called banks head office and was told the bank had made a mistake and he $$ were accessable.I went to the website and a d.l the forms.made an appt with the bank so they could fill in their part and sent it off.Got the confirmation/release letter and took it to the bank.I explained that in dec they(the bank) had screwed this up so i got all the info myself and this (the letter)was the result.The woman at the bank said I should have the $$ in week or so.Last week she called to say the approval had been recinded because the $$ were made in Manitoba.
I was furious.We are about to lose our house and the $$ mite save us.I said how did the securities commission figger I made the $$ in Manitoba,,She said "I told them you did"

some history..
I worked for the gov in ont in the 80,s...1990 I moved to BC..transfered the $$ to BC,,Then I moved to manitoba..transferred the $$ to manitoba..moved back to BC..transferred the $$ back to bc.
I have sent emails to head office (toronto) with details regarding the ineptitude of this branch and have yet to hear back.I have an appt with the manager on tues.I have told head office that I will stay at the bank untill the $$ are in my acct as this is obviously incompetance and stupidity and don,t want to deal with this bank again.
I am expecting to hear from head office tommorow as today is a holiday.
I,m sure I,ll be escorted out of the bank.I am also going to record everything that is said.I have asked for a written explanation several times and all I,ve got so far is a snide apology from the woman who speaks for the manager.
anybody have dealings like this with their bank ? or am I just the lucky one?

 

[bill not in oh]

Change banks. Or just go to another bank and have them transfer the proceeds to an account there. In th US you can bank with as many institutions as you want.

 

[Tracy Rimmer]

Let me guess -- Bank of Montreal?

We've had similar problems -- BMO cancelled my mortgage because I asked for a payout schedule for planning purposes The first *I* heard of it was when I got a call from their customer service department asking why *I'd* cancelled my mortgage business with them -- I told her I hadn't -- which is when she informed me that I was due to make the final payout the NEXT DAY of over $100K.

I would suggest you contact an independent financial planner and have them deal with it for you -- my "problem" magically disappeared when I sicced my guy on them.

 

[Wolf mom]

Quit talking & start writing letters- send them registered. Now you have a paper trail. Tell them you will only converse with them in writing. Give them a date to respond by. Now you have proof of what they/you say. If they have to write something, they'll be more apt to be correct.

Businesses/banks understand this is the first step in getting a lawyer involved.

Go beyond your bank. You wrote of the securities commission. I'd go there with a letter. Be calm, be concise. See if you can find out who to write to first - maybe online.

There has to be a way to get your 401K (may trigger a tax) or borrow against it.

Write down the questions you need answered for your meeting Tuesday. Stay focused. Do NOT say you'll stay until the $$ is in your account. That just makes them mad & drag their feet. Say you need help as you keep getting conflicting information. When your meeting is over, write your first letter recapping everything that was said (concisely) & what now needs to be done to satisfy you.

Yes, I'm in the process of dealing with a bank. I ended up writing to the federal banking regulatory agency before I got any acknowledgement from the bank. It sure woke them up and we are making progerss...and yes, everything is in writing!

 

[tamatik]

Tracey..Not BoM this time..Scotia..when I lived in MB..our house burned down.We had a $25k mortgage with BoM.They would not renew it on the NEW house because I wasnt making the same $$ as when I got the mortgage..Even tho I had never been late on a payment.We withdrew all funds a went to Scotia.BUT..we still have a mortgage with BoM here in BC.
This is so frustrating ..all banks are the same.poor training and poorly paid staff.
At one point when the teller asked why I wanted to see the mgr.I said."about a LIRA".she said.."whats that?"
I do try to keep all my correspondence but they only write back with generic letters.I,m expecting a response tommorow but won,t be suprised when there is none.
I expect to be escorted out after my meeting with the mgr tomorrow..My wife will try to be there as well.irregardless I will attempt to record the encounter.It always comes down to he said she said.probably recording in a bank is in some way illegal.but its the only way I can document whats being said other than the usual."I dont know why someone said that..its a mistake"

years ago.when my boy was 5..he was assaulted by a nighbour woman.Kicked tossed and punched.in front of witnesses.after 2 yrs of court dates(10) that she rarely showed up for, she got a $200 fine..she was on welfare so my tax $ and everyone elses paid the fine.I felt that justice had not been served so I put a big sign on my yard and my truck with her name and address and conviction.she tried to have the police arrest me for harrassment but I was within the law because it was public record.She left town.
I have no qualms about putting another sign on the truck and parking it in front of the bank publically declaring their incompetance,I have written the facts to the bigger financial newspapers and even w5 and fifth estate.But its a long weekend and IF any response comes it will be after today.