I took my Babylock Serger in to the nearest Babylock store to be worked on. It was being sluggish whenever I pushed on the pedal, and the problem wasn't in the pedal. That was checked out in the store. This was last September 12th. I've called them or either dropped into the store to check on it about every week since. I've heard every excuse (lie) in the world. I got the promise from her that I'd have it before Christmas. I didn't get it. Then I called her last week and was told they were moving across the street, where they'd have more room. I'd have it soon. Well, yesterday I was in the area so I tried finding the "new store" since I could never get an answer when I tried calling. I couldn't find where they had moved. I'm madder than an ole wet hen. I'm beginning to think they've done something with the serger. Don't you think 4 months is plenty long to repair a serger?