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02/03/11, 01:08 PM
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In Remembrance
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Join Date: May 2002
Posts: 6,844
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I would call eBay back and explain what happened to you, particularly the rude agent.
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02/03/11, 01:25 PM
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Voice of Reason
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Join Date: Sep 2004
Location: Las Vegas, NV
Posts: 33,561
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Quote:
Originally Posted by Ken Scharabok
I would call eBay back and explain what happened to you, particularly the rude agent.
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I did. I called back to trust & safety but I didn't get anywhere with her. Evidently there a note in my account saying that they've already discussed the matter.
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02/03/11, 01:44 PM
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In Remembrance
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Join Date: May 2002
Posts: 6,844
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OK, try this. Get the address of eBay in CA. Write a letter to the Office of the President on your problem. Be very polite, but lay your story about. Besure to include your user name, name and address, e-mail addy and phone number. Also note you have been a members for X years and have done approximately $Y dollars with eBay in that time.
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02/03/11, 01:59 PM
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Voice of Reason
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Join Date: Sep 2004
Location: Las Vegas, NV
Posts: 33,561
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Quote:
Originally Posted by Ken Scharabok
OK, try this. Get the address of eBay in CA. Write a letter to the Office of the President on your problem. Be very polite, but lay your story about. Besure to include your user name, name and address, e-mail addy and phone number. Also note you have been a members for X years and have done approximately $Y dollars with eBay in that time.
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I considered doing that, but after reading about the class action DSR lawsuit I suspect it's a wasted effort. What I mean is, why would they do something for me that they refuse to do for people who have filed a lawsuit?
http://www.auctionbytes.com/cab/abn/y10/m12/i23/s01
Note the similarity in the stories of the plaintiff's to mine.
- Max Garon is a Canadian seller of dog-training items. His eBay business was grossing over $300,000 per year, and he maintained an average feedback rating of 99.6%. Garon experienced problems that delayed his international shipments, and in February 2010, his DSR rating dropped below 4.3. As a result, eBay removed his listings from the site for over 2 months. As he began selling his goods again, his ratings rose above 4.3, but according to the lawsuit, eBay permanently suspended his account and those of his family on June 2010.
- Phil Lentsch is president of Office Dynamics, a professional printing and copying firm located in Tampa, Florida. The business also operated an eBay consignment business, selling items on eBay on behalf of consumers. A longtime eBay Power Seller with a 99.6% feedback rating, Office Dynamics charged all buyers a $2 handling charge. After the DSR policy was implemented, anonymous ratings caused his ratings in the shipping charges category to fall. The company lost its PowerSeller status in February of this year, had is account restricted to 62 items/day in September, and was indefinitely suspended on December 7.
- Ben Guz sold a variety of antiques through eBay auctions beginning in 2001 using eBay's Blackthorne listing software. Because of a glitch that caused Blackthorne to post duplicate listings for sale, Guz was forced to pay double listing fees for the same items and received negative reviews from disgruntled buyers. eBay permanently suspended Guz's account in 2007 and provided no explanation of why it closed the account.
Note that each case ended in exactly the same way my story ended, and was for exactly the same reasons and my case.
Obviously eBay is doing this for a business reason. I'm trying to get a handle on exactly why they are doing this from reviewing other cases. Is it because sellers are successful, because of their volume, because of their item prices, or for some other reason? I'm not studying this for idle curiosity. What I'm wondering is whether I'm doing something that's raining on eBay's parade, and if there might be some way I could continue to operate in a way that works for them.
By the way, even after getting slammed for "item as described" in October, my average of 4.71 in that DSR category is still above the overall eBay average of 4.68, and WAY above the minimum standard of 4.3.
As you can see, I'm suspended for the number of 1s & 2s, not for having a low overall average. I have no idea where the Shipping & Handling complaint came from, since shipping & handling is free for my items. That's supposed to be ghosted when shipping is free, but as you can see I still took a DSR complaint.
I'm as sure as I can be that this is DSR fraud.
Last edited by Nevada; 02/03/11 at 02:13 PM.
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02/03/11, 02:38 PM
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Join Date: Apr 2009
Location: NE Ohio
Posts: 2,769
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It seems like if it has happened to you and these other...enough to form a lawsuit...then there are others! Have you been able to find a forum or blog or something else with other complaints? Maybe there is some advise there.
It seems to me if YOU are making money then THEY are making money so why would they want to shut you down??
Why shut down a business that does $300K in sales?? That is a lot of fees!
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02/03/11, 02:48 PM
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Voice of Reason
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Join Date: Sep 2004
Location: Las Vegas, NV
Posts: 33,561
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Quote:
Originally Posted by Pam6
Why shut down a business that does $300K in sales?? That is a lot of fees!
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I've got a theory. I suspect that eBay is getting close to implementing their business "exit strategy". In other words, they will be looking to sell out soon.
In the meantime, they will want to exploit their customer base as much as they can. They aren't too concerned about losing customers, and they couldn't care less about losing sellers. They are partnering with commercial vendors like buy.com; offering them free listings and priority standings in search results. I suspect that's because they charge more for their items than the average eBay seller, so eBay makes more from each sale.
Last edited by Nevada; 02/03/11 at 04:39 PM.
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02/03/11, 05:21 PM
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2 ears 1 mouth 4 a reason
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Join Date: Oct 2009
Location: East Texas
Posts: 2,340
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I was lurking.. but I've banned selling on ebay altogether. Just too many shady practices and redundant fees. I still buy occasionally.
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A closed mouth gathers no foot.
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02/03/11, 05:22 PM
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2 ears 1 mouth 4 a reason
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Join Date: Oct 2009
Location: East Texas
Posts: 2,340
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Quote:
Originally Posted by nevada
i've got a theory. I suspect that ebay is getting close to implementing their business "exit strategy". In other words, they will be looking to sell out soon.
In the meantime, they will want to exploit their customer base as much as they can. They aren't too concerned about losing customers, and they couldn't care less about losing sellers. They are partnering with commercial vendors like buy.com; offering them free listings and priority standings in search results. I suspect that's because they charge more for their items than the average ebay seller, so ebay makes more from each sale.
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g-r-e-e-d
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A closed mouth gathers no foot.
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02/03/11, 07:37 PM
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Join Date: Oct 2008
Location: Mass. and wanting to transplant
Posts: 1,261
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I won't make a comment except to say that I am sorry that it happened to You Nevada , , but I have tried to warn everyone about " The New Fee-Bay " and their new policies to get rid of the little guy and replace them with good sellers like Toys R Us and all the China mega junk sellers.
I saw it happen to my neighbor , who now lives in Ca. and with His wife , are the stars of the new storage auction show on TRU TV .
Bob
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02/03/11, 08:04 PM
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Join Date: Oct 2008
Location: Mass. and wanting to transplant
Posts: 1,261
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Nevada
The rumors in the forums are that the Big Sellers like Toys R Us , are not even charged to list , If You want a good laugh , research T R U record on shipping , if at all , anyone else would of been long gone ,( Search under Jeffery or the Giraffe in the forums , as they delete them when they find them )
Bob
But Guess What ?
http://forums.ebay.com/db2/topic/Sel...Long/510285244
Lets see any of you get away with Toys R Us's Feedback LOL
http://toolhaus.org/cgi-bin/negs?Use...ed+by&ref=home
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02/03/11, 08:49 PM
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Voice of Reason
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Join Date: Sep 2004
Location: Las Vegas, NV
Posts: 33,561
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Just as an observation to the timing of these things, eBay has always hit me with sanctions right at a time when I was having some luck selling with increased volume. The sanctions seem to be tied to success. I don't think it's a coincidence either. I suspect that when an individual seller does well, he calls attention to himself; then eBay sees his success as taking customers away from preferred sellers that eBay can make more off of.
Last edited by Nevada; 02/03/11 at 11:06 PM.
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02/03/11, 11:48 PM
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Moderator
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Join Date: May 2002
Posts: 9,511
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Nevada, can you set up another account, under a new name, and resume selling?
Did you lose your listings too? Did they delete them? If you have any in your past sales, it might be worth copy and pasting them for future use.
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02/04/11, 08:57 AM
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Too many fat quarters...
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Join Date: Aug 2007
Location: SW Nebraska, NW Kansas
Posts: 8,537
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Quote:
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eBay has always hit me with sanctions...
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So this ISN'T the first time this has happened??
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02/04/11, 09:15 AM
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Join Date: Nov 2008
Location: NW Iowa
Posts: 1,044
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What does DSR stand for?
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02/04/11, 11:44 AM
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Voice of Reason
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Join Date: Sep 2004
Location: Las Vegas, NV
Posts: 33,561
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Quote:
Originally Posted by rean
What does DSR stand for?
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Deatiled Seller Rating. It includes ratings for item description, communication, shipping time, and shipping & handling fees.
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02/04/11, 11:53 AM
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Voice of Reason
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Join Date: Sep 2004
Location: Las Vegas, NV
Posts: 33,561
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Quote:
Originally Posted by ErinP
So this ISN'T the first time this has happened??
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I was doing really well when I got slammed with the DSRs back in October. I was on another surge when they first limited my sales in November, then I was on a surge this time. It seems that if my sales are down for some reason that they leave me alone.
There was a time when I was making $100/day profit (not gross sales -- profit) at eBay. It seemed to make both eBay and the other eBay sellers crazy. I would get nonsense complaints about my listing practices, and eBay would usually comply. One time I talked about it with Power Seller support, and she replied, "You can expect to get complaints when you are selling that many items." When I asked her what that meant she denied saying it, as if she had let something slip that she wasn't supposed to say.
Last edited by Nevada; 02/04/11 at 02:10 PM.
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02/04/11, 12:10 PM
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Join Date: Sep 2010
Location: Missouri
Posts: 39
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I have found a few sellers that pay people to corrupt other sellers ratings and file bogus claims, I had it happen to me years ago but with ebay/Paypals policies now a days its cake to ruin someones good name. Ebay is like going into a casino, you know your gonna loose, but you still play, LOL
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02/04/11, 12:35 PM
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Too many fat quarters...
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Join Date: Aug 2007
Location: SW Nebraska, NW Kansas
Posts: 8,537
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Quote:
Originally Posted by Nevada
I was doing really well when I got slammed with the DSRs back in October.
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So I assume you've been keeping close tabs on your DSRs since then, right? Ie, you probably know who left your 1s&2s?
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02/04/11, 01:31 PM
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Voice of Reason
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Join Date: Sep 2004
Location: Las Vegas, NV
Posts: 33,561
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Quote:
Originally Posted by ErinP
So I assume you've been keeping close tabs on your DSRs since then, right? Ie, you probably know who left your 1s&2s?
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I have no way of telling. DSRs are anonymous.
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02/04/11, 04:37 PM
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Join Date: Sep 2005
Location: Idaho
Posts: 11,431
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The people who left the bad ratings had to buy from you.
So they either didn't get the stuff or they are stealing from you.
Bummer.
__________________
squashnut & bassketcher
Champagne D Argent, White New Zealand & Californian Cross Rabbits
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