
02/26/12, 06:51 PM
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Join Date: Feb 2005
Location: Hoosier transplant to cheese country
Posts: 6,437
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We sell retail by the cut, by the quarter or half and live.
Our retail by the cut comes one pound or one steak to the pack, vacuum sealed clear. People call, place an order and come to the farm to get it.
When we sell a quarter or half, we take the animal in and I deal with the customer. I never let anyone talk with my butcher. We did that ONCE. We sold beef to someone off this site, and they said they had done it before, knew what to do, etc. They dealt with the butcher and ended up being very unhappy with the results. The problem was lack of communication. Turns out they didn't know the right questions to ask, so all things left unsaid, the butcher reverted to average.
I know what my butcher needs to know. I take the customers cut order and I deal with the butcher. Then I pick it up and the customer comes here to get it and pays us. That way there is no confusion and minimal to no mistakes, no assumptions, and expected results.
I also do not permit anyone to use a 'butcher of their choice'. You end up with the same problem. I have a very good business relationship with our butcher. If someone isn't willing to order my way, they can take their business elsewhere. It's all about quality control, IMO.
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