Anyone here from west virginia???

Darren, My kid loves his job, particularly since it involves doing a lot more than sitting in the office. He does everything from the typically health/environmental/safety supervision that he went to school for, to dealing with neighbor and community issues, repairing Vac. pumps and rental equipment, and operating heavy equipment.

He is happy to run flag car for oversized loads, but he won't run in the lead position after on trip to an area SW of Clarksburg. He was following a lowboy, loaded with a D8. The truck was heading down progressively smaller, rougher and narrower roads. It stops and turns right onto a two track, just before a junkyard. The road quickly turned into an unusable trail, and everybody stopped. As they were all standing around trying to figure out why they just trapped themselves on a goat trail, and why the printed directions to the drill pad were so screwed up, a group of locals show up. One of the good ole' boys reads the paper and says, "well boys, right here is yer' problem. The junkyard yer' huntin' fer' is down the road a bit. You turned into Jim Bob's front yard". LOL

That is funny! You should hear the comments the locals make afterwards. A couple of national guard members got lost in their Humvee when they came to a point where the road split and went off in five directions. Only one was the way out. A well tender pointed them in the right direction. Taking a short cut because it looks like it's going the right way is a bad idea. GPS is useless because most of those roads aren't on the maps.

They were hauling water to a very rural fire station.

Funny thing for me... Our place doesn't show up on google maps with the address, but my Garmin GPS with 3 year old maps shows it.... I'm good with that though.... Less people can find me..

BTW.. what's it take.. about 30 minutes to drive between your place and mine Darren? I know on the map it's maybe a mile to mile and a half as the crow goes..

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The last time it took at least four hours. The next time, 30 minutes or less.

LOL.. well had I of known that was you that drove by, I would have come down and checked..

At least next time, I've got a tractor and plenty of chain...

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Never let your fear decide your fate!
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They say you can't fix stupid but I'm still trying.

LOL...

I'm STILL trying to fix stupid.. Just got off the phone with Frontier AGAIN.. they are escalating it, but I think the real issue is the techs there in that area are lazy.. or probably out deer hunting...

I threatened them with filing a complaint with the FCC.. they are escalating things now..

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Never let your fear decide your fate!
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Well.. here's one good thing about living in the back hollers of the foothills in WV..

Seem the phone tech can't find our house so he can fix our phone.. a week later now.. (yeah I'm not happy and threatened them with filing a complaint with the FCC)

If people from the area can't find their way, then I'm sure not worried about the zombies running from the cities.

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Never let your fear decide your fate!
Kein Mitleid für die Mehrheit

FCC is a dead end. Make sure you get the ticket number each time you call. What really spins them up is filing a formal complaint with the PSC. That counts against them. Just calling and complaining to the PSC doesn't count against them.

I found out the formal complaint is the equivalent of a lawsuit. They don't tell you that. When you're headed for a sit down in front of a judge you know if it walks, looks and quacks like a duck ....

That means major heartburn for the phone company and, you're entitled to discovery. That also means the clock starts running on the phone company's attorney's desk. I counted seven attornys' in the hearing. Most of them were not happy at coming to podunk and ending up stuck past 5:00. It's about two hours back to Charleston.

Start keeping a notebook of the ticket numbers and times of service interruptions. It's not difficult to go the formal route. Once the problem is fixed the complaint will be closed. At the next interruption don't file a new complaint, reopen the original one. the phone company hates that. When you do that, you preserve the history.

Yep.. been there.. Had to file a formal complaint against sprint for a problem that went on for over a month... It was amazing how fast they got the problem fixed after the FCC contacted them... They don't like it at all.. . OH, plus I was refunded a bunch of money...

I started off nice, and was getting the run around this morning, but then I said well, I guess my only option here is to hang up and contact the FCC to file a complaint.. AMAZING how suddenly things started to happen.. and I even got a call back from the super out there in Weston within a half hour..

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The case here went on for seven years. Only five of those years counted by the time it reached the judge. I ended up with proprietory documents as a result of the discovery. In the hearing the attorneys were real upset at that. the documents proved what the real problem was. When you have thirty year old air core cable buried in the ground that's been inundated many times, deterioration is inevitable. That's what you;re looking at. The phone company knows how many dead pairs, how many faulty pairs, how many pairs are in use and how many are spares are in every run between pedestals. That's what I used against them. I would have had none of that without the formal complaint to the PSC. I have the entire pedestal to pedestal listing of runs for all of the miles of cable between the Central Office and the house.

All the tech will do in your case is switch you to a different pair. That doesn't fix the real problem. Neither will a complaint to the FCC since they don't set the rates. That's up to the PSC and that's when the formal complaints bite. Enough of those bring up questions during the rate increase hearings.

BTW, Frontier is head and shoulders better than Verizon. Verizon is the culprit that let the system deteriorate. The phone techs then could only do the minimum to maintain service due to company policy. My cousin was almost fired twice because he did the right thing. When management gets ----y over the difference between 17 and 19 gauge cable, there's a problem.

There is a slight chance of the trouble being in the CO, extremely rare, or one of the cards in the SLC. the multitude of problems you're having points to the cable.

Making a lot of sense.. it would explain why the neighbor the next holler over on the same line as us is working and we're not.. I had thought about a problem in the CO, but I was leaning more towards the line..

I just love how no one can find my house.. I'm hoping that isn't the same issue with UPS and Fed-Ex..

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Never let your fear decide your fate!
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They won't replace the line willingly. That work is done by a contractor. That's where the formal compliant comes in.

FWIW, UPS rocks. FedEx sucks in this area. Living across the creek doesn't help.

Something tells me they won't find my house either... You'd think I was living in the backwoods of Alaska where you have to fly in the way people seem when I give them the address.... Like I said, it is nice in ways that even Google don't show it, but a pain in other ways..

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Never let your fear decide your fate!
Kein Mitleid für die Mehrheit