Bought a truck and then ......

Danaus29 · #41 09/12/13, 04:05 PM

Aw shoot, that's just normal parking lot damage. (just kidding)

That little bit of a bump and most of you were calling it a deal breaker. I feel sorry for the owner of the car though.

I applaud the dealer for making it right. That's a lot better than the dealer we once dealt with.

CathyGo · #42 09/13/13, 02:10 PM

Sounds like they were decent people and you got a good deal on it. Nice truck too.

JoePa · #43 09/13/13, 02:34 PM

As long as your satisfied - nothing else matters - good luck with the truck - I have an F350 Ford that I am very happey with - gas engine - when I bought the truck - new - I was told that 75% of the buyers of F350 bought diesels - I went with the gas engine because I use the truck to haul a slide-in camper and often go to Canada where diesel fuel isn't always available - now I'm glad that I did purchase a gas engine - the cost of diesel is around 45 cents more per gallon -

DEKE01 · #44 09/13/13, 08:14 PM

Quote:

Originally Posted by JoePa

As long as your satisfied - nothing else matters - good luck with the truck - I have an F350 Ford that I am very happey with - gas engine - when I bought the truck - new - I was told that 75% of the buyers of F350 bought diesels - I went with the gas engine because I use the truck to haul a slide-in camper and often go to Canada where diesel fuel isn't always available - now I'm glad that I did purchase a gas engine - the cost of diesel is around 45 cents more per gallon -

Absent a requirement to tow 25000 lbs, gas would be the better choice. Gas gets better mileage (without the load), gas engine is cheaper to maintain, and around $8K cheaper to buy new. Unfortunately, the gas GCWR is about 10,000 lb less than the diesel.

wogglebug · #45 09/14/13, 12:47 AM

Make sure that their warranty obligations are spelt out in full.

Make darned sure you know when the warranty will expire. Have the vehicle thoroughly checked out and lodge any warranty claims - special to this vehicle, and any standard to this model - before the warranty expires.

That's nothing you shouldn't do in any case, but make extra sure. It could extend the life of the vehicle by years if you do it right; or give away years of vehicle lifetime if you do it wrong, or if you let a date slip past unremarked.

Esprit · #46 09/14/13, 08:56 AM

Is it really fair to ask the dealer for more freebies like oil changes? After all, the accident wasn't their fault. If you want more, go after the carrier's insurance company. Sounds like the dealership has done enough IMHO

DEKE01 · #47 09/14/13, 08:41 PM

Quote:

Originally Posted by Esprit

Is it really fair to ask the dealer for more freebies like oil changes? After all, the accident wasn't their fault. If you want more, go after the carrier's insurance company. Sounds like the dealership has done enough IMHO

When buying a vehicle from a dealer, they play you with all sorts of games. You end up having to negotiate with 3 different people, they take your trade in so you can't get up and leave (I demanded my trade in back before I would make an offer), and they have access to info you don't. In my book, all is fair in negotiations. They are always free to say no.

bertneru · #48 09/14/13, 10:24 PM

Regarding the post from Espirit...you are kidding right?
The dealer is in business to get the most amount of money out of each deal they make. The buyer's business is to pay the least amount of money for the deal they're gonna make!...and I don't know the last time you were in the market to purchase a car from a dealership, but they will try to take your kitchen sink if they could. And don't get me started on the advantage they take of customers with less than stellar credit or poor folks with low down payments. They sign contracts with interests above what banks qualify the customer for and than they pocket the difference.
I think DEKE01 did an excellent job in getting a better deal in the end (like I said earlier, it's almost luck). He saved quite a few dollars in the process and each dollar counts!

Esprit · #49 09/15/13, 08:07 AM

I'm not kidding. I understand they are trying to make as much money as possible. Most retailers are. The accident wasn't the dealerships fault. That's like having someone hit my car at the local Co Op parking lot and demanding the owners of the Co Op give me a free bag of seed. It just isn't right.

fordy · #50 09/15/13, 08:20 AM

Quote:

Originally Posted by Esprit

I'm not kidding. I understand they are trying to make as much money as possible. Most retailers are. The accident wasn't the dealerships fault. That's like having someone hit my car at the local Co Op parking lot and demanding the owners of the Co Op give me a free bag of seed. It just isn't right.

.............May not be their fault , but , Everything that occurs on their lot is their responsibility , even , IF , it is a Shared responsibility ! , fordy

DEKE01 · #51 09/15/13, 09:38 AM

If my truck was parked in their lot and a guy drove in off the street and crashed into my truck, I would not think the dealer responsible in any way. But I had not completed the purchase of this truck, I had not taken delivery of the goods.

If you were in a grocery store and some other customer smashed your strawberries before you went to check out, what would you do? If I owned the store, you would get a new box of strawberries. It's just good business. The dealership could not give me a new truck but they could do a few things to make up for my troubles.

When I used to work in the commercial world, I welcomed some problems. It often creates more goodwill with customers to aggressively take responsibility and fix a problem than it does just to do the expected job.

bertneru · #52 09/15/13, 05:05 PM

Sorry Espirit, your analogy is flawed...it was the dealer's driver that wrecked the vehicle...how is it that it's not the dealers fault?
Let me see if I can put this better: I go to Wal-Mart, when I check out the Wal-Mart employee places my carton of eggs at the bottom of the bag and a watermelon on top, squishing the eggs. Do you think Wal-Mart would be responsible to replace my carton of eggs?...or would the manager say "sorry, it's not our fault...it was the individual employee that needs to replace the eggs"!
The dealer has insurance that covers all employees and anything that may happen within their lot...it's required by law in order for them to have a business license.
Regardless, as DEKE01 stated above, it's just good business for them to take care of this incident. Trust me, even with the money they shelled out to fix the damage, they did not loose any money...I'm willing to bet the farm on it!

mmoetc · #53 09/15/13, 05:53 PM

The dealership not only didn't lose any money, they likely made a little extra. The insurance company will pick up the cost of repairs and since it was all done in house the dealership likely makes their usual profit on the services. The dealership also has a happy customer who will tell everyone about his positive experience. Great free publicity.

Esprit · #54 09/15/13, 07:23 PM

Are you sure it was the dealer's car hauler?? DEK01 states "A new car coming off the car hauler and my truck hit each other." and "the accident was caused by the car hauler driver running a stop sign so the hauler's insurance is responsible" Here in Canada all new vehicles are delivered by independent trucking firms. Dealership staff don't unload the trucks. The truck driver does and the dealership is supposed to inspect the new car for damage while the driver waits. So, I still say it wasn't the dealership's fault.

DEKE01 · #55 09/15/13, 08:15 PM

Quote:

Originally Posted by Esprit

Are you sure it was the dealer's car hauler?? DEK01 states "A new car coming off the car hauler and my truck hit each other." and "the accident was caused by the car hauler driver running a stop sign so the hauler's insurance is responsible" Here in Canada all new vehicles are delivered by independent trucking firms. Dealership staff don't unload the trucks. The truck driver does and the dealership is supposed to inspect the new car for damage while the driver waits. So, I still say it wasn't the dealership's fault.

You are correct, it wasn't the dealership's fault. The car hauler's insurance is paying the bill. The dealership profits off the repairs because they have the body shop that will do the work. The hauler's insurance is paying the dealership because the truck was not mine when the accident happened.

I could have walked and bought elsewhere. The dealership made the decision that it was in their best interest to salvage the deal. Maybe that means I could have gotten a better price?

Esprit · #56 09/16/13, 05:16 PM

Hard to say. I suppose they could have cancelled the deal, fixed the truck and put it back on the lot with "two new front tires". I doubt they'd have to disclose the fender bender either.

GoldenCityMuse · #57 09/19/13, 11:20 PM

No said anything about the huge damage to the car as compared to the truck!

Looks liek a stout truck for sure.

Rubicon79 · #58 09/20/13, 07:55 PM

Damage seems insignificant to me and seems like the dealer made it right. Bad stuff happens, just gotta roll with it.

Nice looking truck. I had an 08 F-550 and never had any problems. If you want it to make more power than any truck probably should look into the Spartan tuner with a dpf delete. I did mine and it got an honest 15 mpg with ridiculous amounts of power. We pulled a 42' horse trailer and always got 10mpg pulling also.

DEKE01 · #59 09/21/13, 02:52 AM

Quote:

Originally Posted by Rubicon79

Damage seems insignificant to me and seems like the dealer made it right. Bad stuff happens, just gotta roll with it.

Nice looking truck. I had an 08 F-550 and never had any problems. If you want it to make more power than any truck probably should look into the Spartan tuner with a dpf delete. I did mine and it got an honest 15 mpg with ridiculous amounts of power. We pulled a 42' horse trailer and always got 10mpg pulling also.

I assume that was with the same 6.4 engine? If so, what is a reasonable price for the mod and do you mean the egr delete?

gimpyrancher · #60 09/29/13, 12:29 PM

bertneru,

> The dealer is in business to get the most amount of money out of each deal they make. The buyer's business is to pay the least amount of money for the deal they're gonna make!...and I don't know the last time you were in the market to purchase a car from a dealership, but they will try to take your kitchen sink if they could.

They are in business to make a profit. No doubt. In this case, they really seem to want a happy customer.

On the other side of the coin, there are those dealers that have no qualms about being deceitful. In those, they have to hope they otherwise operate legally.

A short story. I took $25,000 cash to a used truck dealer to buy my used GMC 2500HD. There is no way they'd let me walk with my cash. I was very clear, I wanted the truck, out the door for $25,000. No extra costs or fees. I drove the truck home.

A month later, I got a letter stating they didn't charge me enough for the license. (This is CA, they are online with DMV) They wanted another $200 before they'd give me my title. I drove the 200 miles round trip to pay them the $200.

In the end, that deceit cost them $10,000 in damages plus their attorney's fees. I won't go into details but let's just say, sometimes an crooked dealer get's caught by a smarter customer. Not everyone is able to do the same. Keep in mind their illegality would have been ignored if it wasn't for them wanting just a couple more dollars. They got what they wanted and I got my truck cheaper than I asked for.

> I think DEKE01 did an excellent job in getting a better deal in the end (like I said earlier, it's almost luck). He saved quite a few dollars in the process and each dollar counts!

I think they'll both be happy (except it's a ford) and the dealer and owner are likely to continue doing business because they treated him right.