Bought a truck and then ......

CathyGo · #21 09/11/13, 04:43 AM

I'd be looking at factory specs for camber, caster, toe to check if it's off of those. A little bit off is okay. A lot off is compensating for damage. I'd want to personally see what the alignment computer has to say about it. After the alignment computer says it's good watch it being driven to and away from you from straight behind it. Also check to see if it leads/pulls. There's ways to make an alignment look good but really just be disguising damage.

Some large chains will do tire rotations and basic repairs(plugs) for free. Do you have a Discount Tire near you? Excellent service. A tire rotation is such a quick task that they shouldn't have fought on it. Do you mean more than just swapping tires around?

They were probably taking that time to call around and try to find a comparable truck at another dealership. Much better to walk up to a customer with a ready alternative than just news of a damaged vehicle.

o&itw · #22 09/11/13, 07:14 AM

Get out of the contract!.... You only have three days and the clock is ticking. You will be much better at getting a good price for the truck if you still want it if they own it. If you own it it is an insurance matter and could get muddled up good.

BarbadosSheep · #23 09/11/13, 08:53 AM

are they giving you those $300 tires or charging you for them? I assume they are giving them to you since they damaged the old one. if so...that's good. I like the oil changes for your trouble too. The remaining damage I think I'd settle for some cash from the hauler's insurance and call it a day.

JoePa · #24 09/11/13, 09:57 AM

Get out of the contract - then go back in and renegotiate a new deal for the same truck - you should get a much better deal since it has been damaged - have them fix what is damaged before you buy it - once you get it take it to a good front end place and have them inspect it - if there is something still wrong get out of the deal again - then buy a chevy -

arabian knight · #25 09/11/13, 10:02 AM

Quote:

Originally Posted by DEKE01

Update: I get a bad news / good news call this AM. The tires they said they would rotate for me is a no-go. After I left and the cops arrived and did the report, they went to move the vehicles. As I was told, my truck ran over a metal piece of the car and cut the tire. So now instead of rotating the tires, they are going to replace both front tires. These tires are $300+ each.

To clarify: There is no paint damage or dents. The front wheel is scratched (might need to be re-chromed which I would prefer the cash), one inch dent in front bumper, 3 plastic trim pieces were damaged but these are easy bolt on items. The steering linkage, bushings, ball joints, alignment are to be checked on the lift tmr AM when they are mounting the tires. I'll inspect it myself on the lift.

As to the dealership's responsibility - the accident was caused by the car hauler driver running a stop sign so the hauler's insurance is responsible. My only complaint abotu the dealer is that they kept me waiting for an extra 30-60 minutes while they were trying to figure out who to tell me what went wrong. They gave me a loaner truck and a free tank of gas to drive 150 miles today and seem to be bending over backwards to save this deal.

I like the idea about asking for some free oil changes. It takes 3.5 gallons of oil so the changes are not cheap.

Sounds like they are working to give you a good deal. It also sounds like it wan't that bad a hit the way you just now described the damage. So I do believe that after they get through with checking over everything like alignment etc. and get new tires you should have a nice truck for years to come.

DEKE01 · #26 09/11/13, 10:21 AM

Quote:

Originally Posted by o&itw

Get out of the contract!.... You only have three days and the clock is ticking. You will be much better at getting a good price for the truck if you still want it if they own it. If you own it it is an insurance matter and could get muddled up good.

yes, no charge for the tires

John_Canada · #27 09/11/13, 07:21 PM

Get out of the contract before anything. Not sure your state but some are as short as 3 days. Then renegotiate or simply go somewhere else. Don't know a judge in the world that would fault you for that. Reminds me of the scene is Glengarry glenross. Al Pacino tries everything to get the guy to miss the deadline so he would then legally own his timeshare or whatever they were selling. Don't take no for an answer. There can be so much more wrong with that vehicle now than a few dent pulls. Had someone hit my car going maybe 2 miles and hour and it destroyed the suspension. Total write off.

TnAndy · #28 09/11/13, 07:36 PM

For all you folks under the illusion of a "3 day rule":

This federal law, which dates back to 1972, was intended to protect consumers in their homes during door-to-door sales pitches or at sales in temporary business locations.

According to the FTC, the 3-Day Cooling Off Rule does NOT apply to the purchase of new automobiles or items sold online. It only applies when a company is selling something that costs $25 or more at a location other than its regular place of business.

To comply with the 3-Day Cooling Off Rule, a seller must inform a buyer of his/her right to cancel the sale and receive a full refund within three business days.
Be aware that there are situations in which the Cooling-Off Rule does not apply:

You made the purchase entirely by mail or telephone.
The sale was the result of prior contact you had at the seller's permanent business location.
You signed a document waiving your right to cancel.
Your purchase is not primarily for personal, family or household use. .
You were buying real estate, insurance, securities, or a motor vehicle.
You can't return the item in a condition similar to how it was when you got it.
You bought arts or crafts at a fair, shopping mall, civic center, or school.

http://www.usa.gov/topics/consumer/s...day-rule.shtml

HuskyBoris · #29 09/11/13, 08:06 PM

I work at an auto dealership as detail/body tech.I think a couple free oil changes along with your 2 new tires and computerized print out from the alignment rack will do fine,oh and probably a new wheel as well but check the fender closely,if it hit the bumper and wheel chances are it rubbed the fender as well.good luck

wharton · #30 09/11/13, 08:17 PM

Thanks for the clarity TNAndy, amazing how many keyboard lawyers there are. As for the OP's deal. Does the comment about needing 3.5 Gallons of oil mean it is a 6.0 diesel? If it is, you have my sympathy for the mistake you are about to make, and it may explain why the dealer is doing backflips to make you happy.

TnAndy · #31 09/11/13, 08:23 PM

Quote:

Originally Posted by wharton

Thanks for the clarity TNAndy, amazing how many keyboard lawyers there are.

We called them something else in the army.......

arabian knight · #32 09/11/13, 08:24 PM

Quote:

Originally Posted by wharton

Thanks for the clarity TNAndy, amazing how many keyboard lawyers there are. As for the OP's deal. Does the comment about needing 3.5 Gallons of oil mean it is a 6.0 diesel? If it is, you have my sympathy for the mistake you are about to make, and it may explain why the dealer is doing backflips to make you happy.

15 qt's. of oil that bugger takes Wow.

DEKE01 · #33 09/11/13, 10:12 PM

Quote:

Originally Posted by wharton

Thanks for the clarity TNAndy, amazing how many keyboard lawyers there are. As for the OP's deal. Does the comment about needing 3.5 Gallons of oil mean it is a 6.0 diesel? If it is, you have my sympathy for the mistake you are about to make, and it may explain why the dealer is doing backflips to make you happy.

No, the reason I would not buy a truck older than an '08 is because Powerstroke 6.0 is a deal killer for me; '08 was the first year for the 6.4 Ford diesel. Also, there is nothing in a pickup body (not including cab and chassis) that is older than an '08 in Ford, GM, or Ram that has a 33K lb GCWR.

I looked at the 2012 and 2013 Ram 3500s which would get the job done but I don't have $60+K to put into a truck that is going to take a beating on the farm.

I pull tractors and construction equipment so I need the high towing capacity.

Update: I checked the steering linkage with the mechanic today. No issues found. Haven't seen the alignment computer report yet. They are replacing with new Ford parts the bumper ($600), wheel ($900) and other minor parts, with labor coming to a total of $2500. Plus the front tires $700.

DEKE01 · #34 09/11/13, 10:25 PM

thanks to all for the input and opinions. Though I didn't agree with everyone, it was still very helpful to get me thinking.

I have a sometimes bad way of handling surprises. I laughed when they showed me the wrecked vehicles. It was just so absurd. I think they at first mistook my lack of anger as me thinking it was not that big a deal. But I think they have now done a lot to make good on the deal. I'm still waiting on a written letter defining exactly what will be done and should get that tmr. I can't put my farm work on hold right now so I'm going to have them replace the damaged parts when I go out of town at the end of the month. The disadvantage of that is that I take possession of the truck without the repairs being completed.

mmoetc · #35 09/11/13, 10:26 PM

Good luck and don't hit a deer on the way home and mess up that pretty new bumper.

DEKE01 · #36 09/12/13, 11:18 AM

I finally was able to download photos from my phone

TMTex · #37 09/12/13, 11:58 AM

I'm not sure about what compensation to ask for and all, but I gotta say that's a pretty truck! I wouldn't notice the bumper dent unless you pointed it out to me.

Congrats on the find!

texican · #38 09/12/13, 02:24 PM

I'd've told em give me 500$ cash and I'd drive it away... especially if I were in a hurry. Knowing myself, it'd soon enough have more than one dent.

DEKE01 · #39 09/12/13, 03:00 PM

Just picked up the truck. The repair bill, parts and labor for new bumper, wheel, trim pieces, 1 tire, an alignment, and a few odds and ends comes not quite $3000. In addition, for good will they gave me a loaner that used $75 worth of their gas, a fill up of diesel in my truck ($125 - $150) a second tire (this one wasn't covered by insurance because it was undamaged but I expected to have matching front tires- $300+), 3 free oil changes in their shop over the next 2 years (about $100 ea), good will total = $800+

BTW - when they did the alignment, it was already at factory spec with no adjustments. I saw the computer printout. So no front end damage.

I'm satisfied.

fordy · #40 09/12/13, 03:48 PM

Quote:

Originally Posted by DEKE01

Just picked up the truck. The repair bill, parts and labor for new bumper, wheel, trim pieces, 1 tire, an alignment, and a few odds and ends comes not quite $3000. In addition, for good will they gave me a loaner that used $75 worth of their gas, a fill up of diesel in my truck ($125 - $150) a second tire (this one wasn't covered by insurance because it was undamaged but I expected to have matching front tires- $300+), 3 free oil changes in their shop over the next 2 years (about $100 ea), good will total = $800+

BTW - when they did the alignment, it was already at factory spec with no adjustments. I saw the computer printout. So no front end damage.

I'm satisfied.

..............Nice looking truck! The 6.4 is a very strong puller , but , it is NOT without it's own set of problems ! You should ask Ford for a complete history of ALL previous repairs on the truck prior to your purchase ! Might want to also get the Names of previous owners and visit with them about any problems they encountered with the truck ! , good luck with your purchase , fordy