Problems with large nursery

If you have a dispute over a credit card transaction you need to contact the credit card company via the address on your statement. I've had cc charges reversed and had one merchant pushed along because of disputing cc transactions.

But that is not this case. Just an FYI for future reference.

manfred, is this company in bankruptcy? If so there might be another way to approach them. If you post the name of the company someone here might be able to help with better information.

I would speak with the highest person possible, tell them that you were going to turn them over to the BBB , the PO for mail fraud, their State Attorney and Dave's Garden
if you do not get results in 24-72 hours.
But make sure they know what you are doing and speak to a super or even the owner if possible. Also you can contact Dave's Garden and sometimes he will help you.

Stop wasting your time dealing with the company. It should be clear by now that they don't care, especially if they have a reputation for similar problems. They aren't going to get tired of hearing from you if they can keep your money.

File a complaint online with your state attorney's office of consumer protection and one in the state where the nursery is based. If you placed the order via mail, file a complaint with the post office. If you placed the order online, you can file a complaint online with the FTC.

Trust me - once an official investigation starts, the company will be more than happy to resolve the issue immediately.

"Company X, how may I help you?"
Me, in sunny, cheerful voice, "Please put me through to your supervisor."
"Are you sure I can't help you?"
Me, still bright and cheerful, "Quite sure, sorry. Just patch me through to your supervisor."
"Supervisor Y, how can I help you?"
Me, maintaining sweet, cheerful tone, "Oh yes, could you please put me through to your supervisor?"
"I am the day shift super, Ma'am, how can I be of assistance?"
"On no, I am sorry, but you can't help me. Please put me through to your supervisor."
"Manager X at Dept. A."
Me, notice the calm, cheery tone? Do NOT sound angry. Sound bouncy! "Oh, hi Manager X, could you please put me through to your superior?"
(At this point, they generally don't hold you up, trying to find out your problem themselves, but just push you through, Once you get to middle management, they just assume you were SUPPOSED to go to their boss instead of them. Eventually you will get...)

"This is Mr. ABC."

"Hi Mr. ABC, could you please put me through to your superior?"

Sounding either grumpy or amused, "I don't HAVE a superior. I am the President/CEO!"
Me, still cheerful, "Oh, that is GREAT! Thank you so much, as I think YOU may actually be able to help me. I have had this difficulty....."

I have yet to have the head of a company NOT fix my problem for me... and often ask for names and dates and start heads rolling.

The trick is to sound happy and cheerful, the ENTIRE TIME. Help desk people get in trouble for sending severely irate customers to their supervisors. Technically, supervisors are SUPPOSED to be the ones to handle REALLY problem customers...but in actuality, the poor employee will get WRUNG for sending a super mad customer up the chain. "Why the %$@# did you patch through that &&^%$# female canine??"

So, sound happy and cheerful and bright....and half the time the people who answer the phone will think it is a social call, and that they had better put it through or else their boss is gonna get mad that their bf/gf/brother/sister/Mom/Dad/second-cousin twice removed couldn't get through.

Once you can't talk anyone into putting you through to someone higher up (which sometimes DOES happen) explain your problem to that person. NEVER sound angry. You can sound resigned, or disappointed, but NEVER angry. Anger puts the HUMAN on the other end of the line on the defensive, and that makes them rationalize not helping you. Rudeness doesn't get you ANYWHERE....you want that employee to WANT to make you happy, and you aren't going to get that by muttering, or screaming, insults.

__________________
Peace,
Caliann

"First, Show me in the Bible where it says you can save someone's soul by annoying the hell out of them." -- Chuck

Even if money wasn't an 'issue' and it was about principles, who the befreakus has extra days worth of time gee gawing with a lawyer? And who's to say you'd win, and then be out a couple thousand on a lawyer?
Always wonder about folks sanity when they pay by check... when cc's have so much going for them, including insurance and dispute resolution. Pay on time and your golden....

My take... $100 is a relatively cheap 'education'.... Odds are your 'goods' when they arrived wouldn't be quite up to the pictures in the catalog (or on the screen). Doing business in person, you can pick and choose which plants you want. I've had some "lessons" before, I learned from them, and didn't repeat the class.

Good luck!

__________________
Luck is what happens when preparation meets opportunity. Seneca
Learning is not compulsory... neither is survival. W. Edwards Deming

What Nursery company are you dealing with?? All of us would like to know.