Caprine Supply product REVIEW GRRRRR!

"SPIKE" · #21 06/03/12, 05:39 AM

I called again on friday to ask why I had not received my replacement strainer. The rep I spoke with last was no there, so I had to tell the whole story again to another person.
Even though I was told a replacement would be shipped on 5-24, they have decided to not ship any until they receive a new good batch from the manufacturer.

I am not happy with this company!

SPIKE

KrisD · #22 06/03/12, 06:44 AM

Not shipping another one isn't unreasonable because it will just rust too. However they should have called you to tell you it wouldn't be shipping out. I too would think using the strainer over the bucket would save time but I also see Chewie's point that I don't want something else to haul out an back. I hope you get a new strainer quickly.

Alice In TX/MO · #23 06/03/12, 06:51 AM

Haven't had time to read all the responses, but ...yes. Ignorance is lack of knowledge. That said, I got in BIG trouble with the moderators using that word in a post to a goat owner who was putting her goats at risk due to ignorance.

Here's a MUCH better/easier/less work/KISS solution:
Caprine Supply product REVIEW GRRRRR! - Goats

Caprine Supply product REVIEW GRRRRR! - Goats

Alice In TX/MO · #24 06/03/12, 06:52 AM

I don't know why they sell that pail and that strainer as a kit. NOT normal usage, as far as I know. But....hey, I may be ignorant!

"SPIKE" · #25 06/03/12, 08:03 AM

Quote:

Originally Posted by KrisD

Not shipping another one isn't unreasonable because it will just rust too. However they should have called you to tell you it wouldn't be shipping out. I too would think using the strainer over the bucket would save time but I also see Chewie's point that I don't want something else to haul out an back. I hope you get a new strainer quickly.

I try not to use the "lie" word.

The rep that was going to ship another told me it may be another one that would rust, but she was going to ship another one over a week ago.
Yes, I want a good one.
I would much rather have the ugly truth, than a pleasant untruth/ nontruth!
They did not do what they said they would!
Bad for business!

SPIKE

"SPIKE" · #26 06/03/12, 08:07 AM

Quote:

Originally Posted by alice in tx/mo

but....hey, i may be ignorant!

:d

SPIKE

Alice In TX/MO · #27 06/03/12, 08:27 AM

I was pondering this thread while I was milking this morning (into my bucket with the kitchen curtain milk filter over the top.)

Sometimes we forget that businesses are chock full of human beings. Human beings aren't perfect, and they occasionally make mistakes.

Also, most companies are chock full of humans who don't interact directly with the product they sell. HUGE boxes of [fill in the blank] come in from Timbuktu, and the office people never even see them, use them, or have half a clue on usage.

My mom used to get outraged at everything from waiters to air conditioner salesmen. Not saying you are doing this, but it's just part of my thought process. Now, I get much better help and service and cooperation by saying that I understand their difficulties of running a large business and being remote from the product, etc., etc., etc.

Just my Sunday morning dos pesos.

Rockytopsis · #28 06/03/12, 09:25 AM

I did a slide show of my milking pail and how I get it ready for the morning milk. When I am done milking I remove the filters and right into the jar and coldest part of the fridge.

From the time I leave the house and have milk in the fridge 7/10 minutes.

Nancy

"SPIKE" · #29 06/03/12, 09:58 AM

Quote:

Originally Posted by Rockytopsis

I did a slide show of my milking pail and how I get it ready for the morning milk. When I am done milking I remove the filters and right into the jar and coldest part of the fridge.

From the time I leave the house and have milk in the fridge 7/10 minutes.

Nancy

Thanks for the slide show!
That is what I thought I was buying! A strainer that works with the pail.
I am jealous.

When I worked, I was an electrician. I guess I still am. Please put a cover plate on that recepticle for your safety!!!!!

Sorry, I could not help but notice.

SPIKE

Alice In TX/MO · #30 06/03/12, 10:17 AM

Ah, Nancy. So you are combining both filtering ideas. Way cool!

"SPIKE" · #31 07/09/12, 04:18 PM

Hey everyone. I did not realize it had been over a month since I was here last. Gardening, harvesting, and processing have been a full time job lately. The drought here has been terrible. Finally got 3/10 inch rain last night.

Anyway, since I last posted to this thread I spoke with Caprine on 6-15 and again today 7-9. They still do not good replacement strainers from their manufacturer. I should have sent it all back when it arrived and was not really what I wanted!

The owner said this was not typical or they would have not made it in business for 35 years. It really does not make me feel better. This will be my first and only time to do business with them! They seem to be irratated with me, but this has now gone on for 2 months. I asked the owner to ask the manufacturer about cutting or grinding the metal to modify the strainer so it would fit under the handle of the pale. He seemed irratated and said he was working on one problem at a time. So my original issues were not very important it seems.
Yep, should have just sent it all back!

SPIKE

Hollowdweller · #32 07/09/12, 04:23 PM

Quote:

Originally Posted by chewie

I use 2 pails, one I paid $30 from some online place, adn the other is the stainless dog pail from tsc,

Yeah those stainless dog pails make great milk buckets. Mine is seamless!

Minelson · #33 07/09/12, 05:30 PM

They won't take it back now? Even with the rusting?? That stinks

"SPIKE" · #34 07/22/12, 04:49 PM

Just thought it was only proper to let you know that yesterday I did receive a new strainer. It only took about 2 months. Seems like an excessive length of time to correct a manufacturing problem.
Hopefully the problem was corrected! Time will tell.

SPIKE

"SPIKE" · #35 07/22/12, 05:03 PM

Quote:

Originally Posted by Minelson

They won't take it back now? Even with the rusting?? That stinks

At some point, I just decided to live with it, since they were going to replace the rusted strainer. Never thought it would take so long.
Other reasons were I have used most of the filters and the Fight Bac teat spray. I also modified the original strainer so that it would fit under the handle.
The new one has even a wider outer edge, so it may be more of a problem to modify.
I really hate ordering things I have never seen, but they did say the strainer fit the pail.

SPIKE

Minelson · #36 07/22/12, 05:36 PM

Thanks for the update!

Where have you been? Haven't seen you around in a while

noeskimo · #37 07/22/12, 09:59 PM

You know it's a drought when you count rainfall in fractions!

steff bugielski · #38 07/23/12, 05:22 AM

Quote:

Originally Posted by "SPIKE"

I really hate ordering things I have never seen, but they did say the strainer fit the pail.

SPIKE

I am just curious... what pail did they say it fit?
The catalog I have says the strainer fits most totes.

billooo2 · #39 07/24/12, 04:17 AM

Until this thread I had never heard of milking iinto the strainer like that.

It does not seem very common, so I do not understand the anger with Caprine Supply.....unless they specifically advertised it to be used in this manner......????

As far as replacing it.......I understand them wanting to wait until they have a better product to ship......they should have told you.

I have used Caprine Supply a few times, and have always been happy.

Frosted Mini's · #40 04/18/14, 05:37 PM

Why are you bringing up all these OLD threads to comment on Caprine Supply, Huckleberry? Why not make your own? I understand your frustration, but still...