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07/16/09, 10:51 AM
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Join Date: May 2004
Location: Hill Country, Texas
Posts: 4,649
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Customer Service RANT
I get so *&%$#@$ frustrated in dealing with "customer service" people that I could SCREAM. I ordered a set of motor mounts for my Sea Eagle Foldcat 375fc boat I recently purchased. They sent me motor mounts for an entirely different boat. Customer service agent has so little knowledge of the boat and for that matter a generic boats parts/terminology that I ended up having to digitally photograph the mounts and email it to them. She then tells me that the parts are the wrong parts and asked why did I get them?? BECAUSE you sent them to me!!!!!! So she figures out what I really wanted by me photographing the existing mounts (I just want 2 additional) and she is going to send me the correct ones, but then says that all the boats are designed to only use the 2 motor mounts. However when I look at the picture they have of the boat slightly larger than mine, they clearly have it mounting the transom with 4 of the mounts for the same sized transom.
What I am attempting to do is extend the transom all of the way across the back of the boat so I can fit the electric motor next to the gas motor and still have room to mount my fish finder and/or mini down rigger.
ARRRRGH!!!!!! Is it really that had to find people for jobs that have any knowledge of what they are doing????
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07/16/09, 11:07 AM
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Master Of My Domain
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Join Date: Sep 2005
Location: Pennsylvania
Posts: 7,220
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__________________
this message has probably been edited to correct typos, spelling errors and to improve grammar... 
"All that is gold does not glitter..."
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07/16/09, 11:07 AM
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In Remembrance
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Join Date: Jun 2002
Location: South Central Kansas
Posts: 11,076
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Quote:
Originally Posted by YuccaFlatsRanch
Is it really that had to find people for jobs that have any knowledge of what they are doing????
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Yes when they are only offering to pay them low wages.
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07/16/09, 11:16 AM
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de oppresso liber
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Join Date: Sep 2006
Posts: 13,948
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Quote:
Originally Posted by Windy in Kansas
Yes when they are only offering to pay them low wages.
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Hard to pay them high wages and offer a product at a price people will buy.
__________________
Remember, when seconds count. . .
the police are just MINUTES away!
Congress has no power to appropriate this money as an act of charity. Every member upon this floor knows it. . .Davy Crockett
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07/16/09, 11:38 AM
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Join Date: Feb 2009
Location: TX
Posts: 291
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Quote:
Originally Posted by watcher
Hard to pay them high wages and offer a product at a price people will buy.
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That argument doesn't hold water when CEO's make hundreds of millions per year. Most companies treat their workers like crap to line the pockets of their executives.
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07/16/09, 11:41 AM
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Dallas
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Join Date: Apr 2008
Location: N of Dallas, TX
Posts: 10,119
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Quote:
Originally Posted by YuccaFlatsRanch
ARRRRGH!!!!!! Is it really that had to find people for jobs that have any knowledge of what they are doing????
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For what companies are willing to pay for 'customer service' job, yes it is.
Its an entry level position to most companies -- just be thankful you didn't reach someone in India
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07/16/09, 11:45 AM
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Dallas
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Join Date: Apr 2008
Location: N of Dallas, TX
Posts: 10,119
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Quote:
Originally Posted by VOR.
That argument doesn't hold water when CEO's make hundreds of millions per year. Most companies treat their workers like crap to line the pockets of their executives.
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Not every company is like that, many are small businesses where they are trying to make ends meet just like everyone else
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07/16/09, 12:35 PM
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Join Date: Feb 2009
Location: TX
Posts: 291
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Quote:
Originally Posted by mnn2501
Not every company is like that, many are small businesses where they are trying to make ends meet just like everyone else
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I owned several small businesses over the years. I have many friends that own small businesses. We did struggle to make ends meet, but none of us had a customer service department.
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07/16/09, 01:55 PM
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Join Date: Feb 2007
Location: Ohio
Posts: 4,056
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The dude or chick was probably from Bombay or Calcutta too, am I right?
__________________
"Those who hammer their guns into plows will plow the fields of those who don't."-Thomas Jefferson
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07/16/09, 02:13 PM
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de oppresso liber
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Join Date: Sep 2006
Posts: 13,948
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Quote:
Originally Posted by VOR.
That argument doesn't hold water when CEO's make hundreds of millions per year. Most companies treat their workers like crap to line the pockets of their executives.
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Could be supply and demand. There are millions of people who can attach part A to part B but there ain't that many people out there who can run a multi-national, multi-billion dollar company.
According the the last numbers I heard there aren't that many people who can run small businesses. IIRC, something like 9 of 10 new small businesses fail in the first 5 years.
__________________
Remember, when seconds count. . .
the police are just MINUTES away!
Congress has no power to appropriate this money as an act of charity. Every member upon this floor knows it. . .Davy Crockett
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07/16/09, 02:15 PM
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de oppresso liber
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Join Date: Sep 2006
Posts: 13,948
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Quote:
Originally Posted by VOR.
I owned several small businesses over the years. I have many friends that own small businesses. We did struggle to make ends meet, but none of us had a customer service department.
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OH YES YOU DID! Look in the mirror and you'll see it. If you are a small business owner YOU are the customer service department.
__________________
Remember, when seconds count. . .
the police are just MINUTES away!
Congress has no power to appropriate this money as an act of charity. Every member upon this floor knows it. . .Davy Crockett
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07/16/09, 05:15 PM
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Join Date: Feb 2009
Location: TX
Posts: 291
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Quote:
Originally Posted by watcher
Could be supply and demand. There are millions of people who can attach part A to part B but there ain't that many people out there who can run a multi-national, multi-billion dollar company.
According the the last numbers I heard there aren't that many people who can run small businesses. IIRC, something like 9 of 10 new small businesses fail in the first 5 years.
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That's what they want you to believe. It seems to me all those jobs were filled back in the 50's, 60's and 70's before CEO's were compensated outrageously. It isn't like the latest breed of CEO's are running things well enough to justify their compensation either. Not to mention if millions could do a low paying job well, we wouldn't be having this conversation.
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07/16/09, 06:58 PM
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Join Date: Sep 2003
Location: Missouri, Springfield
Posts: 1,733
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Quote:
Originally Posted by YuccaFlatsRanch
ARRRRGH!!!!!! Is it really that had to find people for jobs that have any knowledge of what they are doing????
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Only if they want to pay someone a decent wage.. This is how it is with most places these days. Outsource and let em follow a script or logic flow as they call it..
Makes those of us who know what we're doing very agitated.. thats why most of us dont work at places like that any longer
__________________
"Let the beauty we love, be what we do. There are hundreds of ways to kneel and kiss the ground." Rumi
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07/16/09, 07:28 PM
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de oppresso liber
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Join Date: Sep 2006
Posts: 13,948
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Quote:
Originally Posted by VOR.
That's what they want you to believe. It seems to me all those jobs were filled back in the 50's, 60's and 70's before CEO's were compensated outrageously. It isn't like the latest breed of CEO's are running things well enough to justify their compensation either. Not to mention if millions could do a low paying job well, we wouldn't be having this conversation.
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How many millions of customer service calls are handled each and every day w/o any problems at all? In all the calls I've had to make I have had ONE where I had a person on the other end I could not understand. Its like the post office, no one ever thinks about the mail that is delivered correctly and in a timely manner.
__________________
Remember, when seconds count. . .
the police are just MINUTES away!
Congress has no power to appropriate this money as an act of charity. Every member upon this floor knows it. . .Davy Crockett
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07/16/09, 08:26 PM
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Join Date: May 2004
Location: Hill Country, Texas
Posts: 4,649
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Nope, this company is in Port Jefferson, NY, this lady apparently has been with the company for years and it isn't that big of a company. They make a great product, they just don't communicate too well and like many companies, access to the higher ups is jealously guarded. It just makes for frustrated customers. I do have to say that their prices are very fair though and I would buy another of their product - but not without talking to a techie first.
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