Fed Ex Delivery Not Sure What To Do

big rockpile · #1 07/01/08, 10:02 PM

I orderd a Fishing Net last week the company said they would add Shipping cost after they weighed it,so I'm setting here already trying to see how much that is going to be.

Then tonight neighbor brings my Net to the house saying they had left it in a building up the road.Fed Ex had left it,note on it said Failed Delivery because of no road.Didn't leave us no notice or anything.

I feel like I should call them up and raise cane with them.

big rockpile

Traci Ann · #2 07/01/08, 10:06 PM

I would! Did you get charged already? They, Fed ex AND the net place, should have a contact number. That is why they have that! I'd be hopping mad!

Christine in OK · #3 07/01/08, 10:11 PM

Hmmph. Gives rise to several ideas, doesn't it?

Net, what net - I never got a net. Why did you charge me for a net?

What do you mean, no road? The USPS has no problem finding it.

Hey, did FedEx credit you guys for shipping on this net? 'Cause the note said failed delivery, my neighbor just happened to find it abandoned up the road from me. Pretty sorry service don't you think, considering no one ever called to let me know it was/was not coming or when. I sure hope that never happens again, not real good for business...

The first two sound like fun, but the third sounds more reasonable...

sewing nana · #4 07/01/08, 10:13 PM

If a package has to be delevered by Fed X we will not be getting it. They just are not relyable.......

Sharon · #5 07/01/08, 11:03 PM

See if their is a Fed Ex tracking # on the pkg. We're remotely located and used to have a lot of problems with them randomly just dumping our packages anywhere. I complained so much that they had a rep call me and asked me to rate them. Not a good idea for them. I told them every detail of how displeased I was with their service. The person calling said a supervisor might contact me from the main office. I told them I'd be looking forward to the call. That has been several months now and I've had super service from them. If you look up the tracking # and contact them, at least you can log in a complaint. BTW no one else ever did call; I think they got the point.

Ruby · #6 07/02/08, 06:28 AM

Quote:

Originally Posted by big rockpile

I orderd a Fishing Net last week the company said they would add Shipping cost after they weighed it,so I'm setting here already trying to see how much that is going to be.

Then tonight neighbor brings my Net to the house saying they had left it in a building up the road.Fed Ex had left it,note on it said Failed Delivery because of no road.Didn't leave us no notice or anything.

I feel like I should call them up and raise cane with them.

big rockpile

We have gone round and round with FedX before, once we were outside DH was mowing, instead of them driving up the driveway and leaving the package on the porch he TIED it to a ROPE going from one post to another out by the road. The item in the package was very expensive. DH called the main office and raised heck. From then on they usually call first. When it's bad weather they will call (both them and UPS) and we will meet them at the mailbox about a quarter mile away. They are afraid they will get stuck. I ordered something a while back and DSL brought it. I just happened to be outside and saw him flying down the road. I waved and he stopped. He said I never would have found this place, I told him, "Well I guess not when your driving as fast as you were, our number is on the fence post."

glenn amolenaar · #7 07/02/08, 07:34 AM

This is why we don't use Fed-X

Glenn

watcher · #8 07/02/08, 07:41 AM

When I lived in TN and had a delivery from FedEx they'd have to call me to get directions to my house. But UPS, DHL and the others never had a problem finding me.

Scrounger · #9 07/02/08, 07:46 AM

We haven't had a problem with either FedEx or UPS, or DHL for quite some time. We used to get deliveries just about every day (for business). When we first moved in we had a FedEx guy call from the road because he didn' want to come down our drive (it was winter). While he was waiting, the UPS guy zipped by him and drove right on it. It embarassed the FedEx guy to the point where he came on in. The UPS guy about died laughing at him.

I've had rock trucks say they can't get in the drive. When I ask them "How did the rock on the drive now, get here?", they come on in. We also have a 100 year old house that was moved down the drive in November.

Truckers HATE it when you call them a "wienie", and point out that another trucker is OBVIOUSLY better then they are......

gerald77 · #10 07/02/08, 08:42 AM

i had fedex say something was undeliverable and they didn't leave a tag on the door. well they weren't actually here cause i was awake and my dogs would have told me. i called them and complained cause i was waiting on biologicals. i didn't get it till tuesday and this happened on a saturday. dhl couldn't find us once so i called them and was told they would have to mapquest it. the store i purchased from refunded my shipping thankfully. those are really the only problems i've had. i don't know why the fedex guy couldn't find the place, they are always out here. i would call them for sure. that's just ridiculous.

big rockpile · #11 07/02/08, 09:03 AM

Well I called them and they said they was sorry and all.Like I told him without knowing where it was I could of called the Company up and ask them where the heck is my package.

big rockpile

MaineFarmMom · #12 07/02/08, 09:04 AM

I avoid the FedEx snail when possible. What UPS can do in two or three days takes FedEx 10 days, no exaggeration. They're horrible. UPS delivered the huge boxes for our new bed to my kitchen when I wasn't home (he knows the dogs) because he didn't want someone to see them and score a free Sleep Number bed. On the same day, FedEx left my laptop, clearly labeled from the computer repair place, on the porch in plain sight for everyone to see. I was supposed to have signed for it. He had someone at the store two miles from here sign for it for me! Idiot.

HermitJohn · #13 07/02/08, 09:41 AM

Knock wood, I finally seem to have ups and fedex trained to leave my larger packages maybe 20 or 30 ft up my driveway off to side where they arent easily seen from road. There for a while they insisted on leaving them at some neighbors and not telling me where, internet site tracking of pkg would say they left it at my front door. So I would have to play, package, package, who's got the package. I finally broke them of this by complaining that I hadnt received my package, knowing it was probably at some neighbors place. Company made the driver go fetch it. I was bit afraid they'd make me go pick any packages up in person at the terminal but luckily my telling them where to leave them relieved them from some responsibility.

DHL just pays USPS for local delivery out in rural areas around here. That works and I am sure saves them lot of fuel. Course now with crazy fuel prices, USPS making me go to post office to pickup packages that wont go in my mailbox makes that not such a good way to go.

My current bugaboo over packages is clueless ebay sellers that think sticking some large fragile object in a box with no packing material is ok. I recently had my desktop computer monitor taken out by lightening, won an auction on ebay for a 19inch crt monitor for $35 shipped price. Thought shipping was unrealistically low but bid and won. The seller made all of $5 on the deal. I emailed and explained due to past experience with a printer that I would pay extra for roll bubble wrap or foam or whatever to protect it properly. Didnt hear anything back. Two weeks later go pick it up at post office and its in a box with tiny bit of thin bubble wrap taped to the screen, otherwise loose in the box. Bit of damage to one corner of case and base was broken off, but miraculously survived to point it is usable. Grrrr..... Setting on desk the base stays in place and with 13 cats the looks of the case least of my worries. However this is completely irrational behaviour on part of seller, cause if non functional I would have complained since seller offered no insurance so became responsible for it arriving in usable condition.

gccrook · #14 07/02/08, 10:05 AM

Wow. We have the greatest service from Fedex, but I have yet to receive an undamaged package from UPS. The UPS guy never anounces himself. He just leaves the package on the doorstep and goes. Sometimes, he has left the package and gone before I can get from one side of the hous to the other. The Fedex delivery person usually sits in my driveway for a couple of minutes filling out paper work until I get there. Also, Fedex packages are almost never damaged.

ErinP · #15 07/02/08, 10:31 AM

Add me to the "hate FedEx" pile. :P

More than once they just haven't wanted to "deliver clear out to the house" so they'll leave it in town at the bar. Or at a friend's house in town. or something equally maddening. I always beg my retailer-- please send it via UPS!

Selena · #16 07/02/08, 11:30 AM

Hmm, I've never had a bit of trouble with Fed Ex -- I track online and can pre-print/sign delivery receipts. I wonder if Fed Ex does better in more densely populated areas? Or if you are reasonably near a hub/airport?

Karenrbw · #17 07/02/08, 11:53 AM

We have had various issues with Fed-Ex. One day when it was raining, I heard something in the front yard. Our driveway runs right down the side of the house and curves around to the back door. I looked out the window and saw the Fed Ex driver lean out of the truck door and throw a small package on the front porch and drive away. I went out to see what it was and it was our check order from the bank. She didn't even blow the horn or knock on the door. What's worse is that we never use the front door and if I hadn't just happened to be home that day it might have been a week or more before anyone found the package. The dog might have hauled it off and tore it up (which she did the last time Fed Ex delivered our checks). We have stopped using that check supplier because they have a contract with Fed Ex and won't use UPS.
Can't say enough good things about the UPS driver. If he has a package for us, he will usually just bring it to school and put it in my van and let me know when I see him in the hall. Saves him a trip out to the country and I know the package is here and safe.

tiffnzacsmom · #18 07/02/08, 11:53 AM

Fedex goes from one extreme or the other here. The kids' school sends packages Fedex, got a new printer a few months ago and it was TOSSED over my porch railing onto my porch. When they sent new headsets the guy knocked waited for me to trip over the critters and handed it to me with a "Thank You Ma'am" Only bad, bad, bad delivery was UPS when I ordered wooden matches as favors for my wedding, they were left in my yard in a rain storm.

ZooNana · #19 07/02/08, 01:33 PM

I'm tired of packages left on my doorstep, or way out at the end of our property, especially when I'm home.

Last summer a friend sent us a big box but didn't tell us it was on the way. One day I was out on the porch and I went to move some old plant pots and what do I find? A huge box sitting under the pots, soaked through from the rain. I opened the box to find a ton of melted Greek chocolate and other spoiled food stuffs

I tracked the package online and it showed it was delivered 3 weeks prior. Granted, my friend should have told me the box was on it's way but jeez they could have at least put a note up to tell me it was there.

A few years ago I had a package sent to my parents house and they said they just dropped it on the doorstep, even though they were home. I guess the box was stolen, but it could have just not been delivered. I filed a complaint and they said the house was in an area where they couldn't cover us for theft so we were SOL (nice neighborhood but corner lot) they wouldn't refund. The company I bought the item from wouldn't refund me either since UPS said it was delivered. I lost out big time.

I've given up trusting packages will arrive, or will arrive undamaged when they come from UPS or FedX. I honestly have less trouble with the USPS so I try to only have packages delivered to me from them.

CowgirlGloria · #20 07/02/08, 01:40 PM

Years and years ago - probably 30 years ago - my dad had some fruit trees shipped. They never showed up, so he called the nursery to complain. Finally, he found the box in a neighbor's field. Perhaps the box had been placed near the house and blow away. Perhaps the box was simply tossed out of the truck and left next to the road. Package shipment has never been 100% reliable.
Sometimes it helps to be extra nice to your regular drivers, giving them little Christmas gifts and such. It seems to improve delivery service.