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  #1  
Old 11/08/07, 04:41 PM
 
Join Date: Jul 2006
Location: northcentral MN
Posts: 14,048
Lennox furnace warranty

Has anyone had trouble with getting Lennox to honor it's lifetime warranty on the Lennox Pulse heat exchanger? A friend just emailed me and said his is shot and Lennox no longer honors the lifetime warranty.

What's up with that?

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Old 11/08/07, 05:07 PM
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Join Date: Jan 2005
Location: Wisconsin
Posts: 1,991

What did he mean, they won't honor the warranty?
That they won't replace it?
Probably not, as they don't make them any more, but they usally do give a big discount on a new unit.
Rheem has been doing the same thing with their "drum" units from the 80's and early 90's.

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Old 11/08/07, 07:40 PM
 
Join Date: Mar 2005
Location: Colorado
Posts: 2,158

lennox did a recall on the Pulse furnace,
(note: I never received any notice either, as my dealer closed up),
I do not know what the current policy is or how there handing it.

I have seen new heat exchangers sold on Ebay.


http://www.inspect-ny.com/heat/lennox1.htm

http://answers.yahoo.com/question/in...1075534AAHt9Ii

I would try to call one of the 1 800 numbers for lennox and get the information straight from them.

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Old 11/09/07, 09:06 AM
 
Join Date: Jul 2006
Location: northcentral MN
Posts: 14,048

Thanks for the info.

I don't have all the details yet because he hasn't emailed me any new info but he said his furnace guy said it was shot and that Lennox wasn't honoring the lifetime warranty but it's possible that something got lost in the translation.

He was going to call Lennox directly.

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  #5  
Old 11/09/07, 07:59 PM
 
Join Date: Mar 2005
Location: Colorado
Posts: 2,158

of he finds out any thing could you give a basic report of his findings?

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