
03/03/07, 02:07 PM
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Join Date: May 2005
Location: Georgia
Posts: 58
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We market garden a little over 2 acres. I cannot imagine life without our Troybilt. We bought a new one last year (Horse ES) and sold our 20 year old machine to get away from the pull cord and a few other little problems. I loved the old one and I love the new one even more. I will say, however, that we had a terrible time actually buying the new Troybilt. We went to our local dealer who "ordered" it. We waited 6 weeks, called him twice and then decided that he was not doing his job. So we went to another dealer about 45 minutes away. He said that he could order it and have it in 2 weeks. We waited. A month later he called to say that it had arrived and that he was putting it together and we could pick it up the next day. The next day he called and said that it wouldn't start and he needed another day to work on it. Two more weeks we gave up and called Troybilt ourselves. They were...less than helpful at first. They didn't want to ship a tiller to us, they wanted us to use a dealer. Finally they agreed. The tiller arrived three days later (which was amazing) but when the truck driver opened the truck to unload it, the crate was smashed and the throttle line had been severed. The driver insisted that it was Troybilt's fault for packing the tiller so badly. (Honestly, it was in a pretty lightweight crate.) So I called Troybilt AGAIN. They said they were sorry but shipping to individuals never went well.
After I lost my patience, which at this point seemed a little overdue, I talked to the manager. He sent a new Troybilt out that day, it arrived in perfect condition and we've used it almost every day since.
The additional side is that we also ordered attachments. Troybilt forgot to send them initally then double-shipped them. They very nicely told us to keep the extras but what does one do with two sets of hiller blades?
We also have a Mantis. Bought it at HomeDepot and have never had a problem. I'm not its biggest fan, I like a push plow for getting into small spaces. My dad likes it a lot and uses it frequently.
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